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The Coaching Clinic™

Effectively Train Leaders and Managers to Coach in an Organization

The Coaching Clinic


Today’s business environment is highly competitive, and if your organization is going to thrive, your team members have to perform faster and better than ever before.

If you’re a leader or manager, you’ll need to invest the time and energy to coach your team members toward success. But what if you haven’t coached before? What if you need to grow your coaching skills so you can provide your team members with the support they need?

That’s where The Coaching Clinic comes in.




The Coaching Clinic® is an interactive session that teaches managers the fundamental coaching skills to develop team members and achieve results.

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Learn how FlashPoint has worked with two clients to train leaders in coaching skills to improve accountability, develop and retain team members, and strengthen relationships. 

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FlashPoint offers customized, in-organization programs with The Coaching Clinic™.

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What Is The Coaching Clinic?



The Coaching Clinic is an interactive session that helps managers build a culture of coaching to help employees reach their full potential. The goal of The Coaching Clinic is to help leaders learn how to coach team members toward success in today’s highly competitive business environment.

The Coaching Clinic is typically conducted as a two-day in-person event but is highly customizable and adaptable. It is geared toward managers who want to gain highly impactful coaching skills to build relationships, lead others, develop and retain team members, and strengthen accountability. In the rapidly changing business environment of today, coaching is the master skill that wraps around all other leadership and management skills to adapt and respond to the needs of an evolving workplace.

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The Coaching Clinic Model


The Coaching Clinic Workshop sessions consist of content focused on core, advanced, and real-life coaching skills; hands-on practice implementing coaching techniques with real work scenarios; and the Personal Coaching Styles Inventory self-assessment to determine interpersonal interaction styles in the context of coaching. The workshop is built around the Coaching Conversation Model, which helps leaders develop coaching capabilities in five key steps throughout interactive sessions.

The five steps of The Coaching Conversation Model are:

Step One: Establish Focus

  • Determine the coaching agenda
  • Clarify team members’ goals
  • Examine the gap between those goals and where the team members are now

Step Two: Discover Possibilities

  • Ask questions
  • Listen without judgment
  • Help team members consider consequences

Step Three: Remove Barriers

  • Explore resources and possible barriers
  • Determine how to clear barriers
  • Assist the individual in securing resources

Step Four: Acknowledge Awareness

  • Affirm the coachee's efforts
  • Ask open-ended questions
  • Gauge a shift in thinking from the coaching conversation

Step Five: Plan the Action

  • Co-create a plan focused on outcomes
  • Divide projects into manageable pieces
  • Re-emphasize support
Coaching Clinic Model v6

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The Coaching Clinic Materials and Assessment


The 2-day Coaching Clinic includes the following materials:

  • Coaching Clinic Participant Guide
  • Coaching Conversation Model card
  • Coaching Dynamics Model card
  • Personal Coaching Styles Inventory (PCSI™) Assessment

The Personal Coaching Styles Inventory is an assessment based on the work of Dr. Lee Smith and Dr. Jeannine Sandstrom of CoachWorks International. The assessment has been used since 1995 by tens of thousands of individuals to self-assess their interaction styles from the coaching context. 

It is a self-inventory that allows people to designate how they want to give and receive feedback and advice, as well as shows a snapshot of how individuals can have effective communication in relationships. The styles in the PCSI show participants both how they want to be coached and how they can be more effective as a coach. It consists of four styles, each with its own strengths and liabilities: directing, presenting, mediating, and strategizing.

The Directing style describes coaches who like to be in control, focus on results, and think about the possibilities. They are willing to take on new challenges or risks, set goals, and work hard to achieve them.

The Presenting style describes coaches who are animated, energetic, and spontaneous. As coaches, they are excellent communicators, can be very persuasive, and are comfortable as the center of attention.

The Mediating style describes coaches who are personable, experts in their field, and helpful. A mediator coach is patient, thorough, and likes to make everyone in a group comfortable.

The Strategizing style describes coaches who are thorough, painstaking, and hardworking. They are careful to think things through, experts at analyzing and solving problems, and careful and diplomatic communicators.

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What does The Coaching Clinic accomplish?

Participants in The Coaching Clinic gain an in-depth understanding of the coaching process, develop crucial coaching skills and competencies, and practice using those skills using real work situations while in the clinic. They will master the Coaching Conversation Model through practice and gain a deeper understanding of their own preferences and styles with the Personal Coaching Styles Inventory™ including how to flex their style to others' needs and preferences.

Leaders also:

  • Understand the benefits of coaching and how to apply coaching skills in the workplace
  • Learn to build trust and adopt a successful coach approach
  • Receive peer feedback on their coaching effectiveness and build a personal development action plan to implement new coaching skills on the job
  • Develop and practice important coaching skills such as Contextual Listening, Discovery Questioning, Moving Messaging™, and Active Acknowledging™
  • Complete the Personal Coaching Styles Inventory to define their personal coaching style and recognize the styles of others, as well as the strengths and liabilities of each style
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Who Benefits from The Coaching Clinic?

The Coaching Clinic can benefit executives, managers, supervisors, human resources professionals, and leaders at any level who want to learn advanced communication and leadership skills. It is a program for anyone who uses coaching skills in their work and wants to learn the basics, deepen their coaching skills, or get a refresher on coaching skills.

Through The Coaching Clinic, leaders:

  • Gain an in-depth understanding of the coaching process
  • Develop crucial coaching skills and competencies
  • Practice coaching with real work situations
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How is The Coaching Clinic implemented?



The Coaching Clinic is typically a two-day workshop, including core, advanced, and real-world coaching skills. There are also available add-on options including reinforcement sessions, group coaching, an executive overview session, and practice coaching opportunities.


Other program implementation options include:

  • A one-day condensed program that focuses on core coaching skills
  • A half-day program focused on The Coaching Conversation Model™
  • A half-day Personal Coaching Styles Inventory™ workshop
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Resources for The Coaching Clinic


If you are interested in further resources for you or your leaders, we have a selection of blogs, case studies, and other materials available.

Download an Overview of The Coaching Clinic™: Download a 2-page overview of The Coaching Clinic–an interactive session geared toward anyone who provides coaching to others including executives, managers, and HR professionals.

Coach to the Max White paper: Why does coaching work sometimes, but other times, not so much? This white paper dives into coaching—the why, the what, and the how—to help demystify and decipher the best coaching options to develop your leaders.

Coaching to Outperform the Norm Case Study: Read about how FlashPoint worked with a client to design and implement a culture of coaching. In this download, you'll be able to read about the client's challenge, participants, results, and the solution we implemented.


Coaching Tips for Leaders: Maximizing leadership potential on your team starts with coaching. These five tips can help managers and HR and L&D professionals to develop leadership capabilities on their teams through coaching.

Coaching Powers People to Become Leaders: Effective coaching develops ordinary people into people of power—people who become leaders.

Coach Your Employees Like a Geocacher: A five-step guide to finding the hidden treasures of potential in your direct reports and employees by incorporating coaching into your relationships.

Change Your Most Undesirable Habit…Now!A change process led by a skilled coach can dramatically affect one’s life and work. This five-point guide demonstrates how a coach and an executive work together to bring awareness and change to a limiting behavior.

Solving the Problem of High-Potential, Relationship-Challenged Executives: The higher a manager rises, the more important relationship skills become. Executives who are unable to influence and engage others may benefit from these three tips.

A 3-Step Guide to GritGrit is the vision to see beyond what is—or what could incrementally be—to a much bigger outcome. Leadership requires grit; learn how to build grit with three steps.

A Guide to Making Deliberate Practice a Daily Habit—from Kouzes, Posner, and DadDeliberate practice is described as the intentional, sustained practice or rehearsal of skills in order to develop a higher level of competence and performance. You can practice self-coaching to become a better leader with deliberate practice.

Trends and Benefits of Coaching in the Workplace [Infographic]: Providing coaching support to leaders helps them execute strategy, manage through dynamic change, and engage their employees. These 4 statistics can help you gain buy-in for coaching.

A Case for Coaching IntegrationCoaching is best when integrated into leadership development programs to create vertical development: bigger minds, a more cognitive approach to addressing challenges, and an ability to address complexity in the workplace in a way horizontal development can hardly touch.

How Coaching Develops Leaders: 3 BenefitsNew pathways, new habits, and new behaviors take time and continued effort. Finding a trusted coach to work with over time increases the likelihood that leadership development will really work and be sustained, with lasting impact on business success.

I’ve Implemented Coaching, But Now What?: The impact of coaching can be measured using 5 levels: reaction, learning, implementation, business impact, and return on investment (ROI).

Coaching as a Tool to Develop Leaders: Learning is an iterative process that takes intention, focus, and (optimally) a good coach who asks powerful questions positioned at the right moment.

Group Coaching: 8 Benefits for Your OrganizationGroup coaching can serve many different needs and have a variety of benefits for organizations, whether your team needs to be better connected or more accountable.

How to Deal with Emotional Reactions to FeedbackCoaches can support a leader and defuse a difficult feedback session by understanding why people fear and react to feedback. You are not only dealing with what is current in the leader’s world, but his or her history, how he or she is “wired,” and his or her beliefs about what feedback means.

Ask Questions Like a Coach to Increase Employee Engagement: Organizations know the impact of coaching can be intensified by developing leaders to adopt coaching skills in their role and creating a culture of coaching to experience the same benefits.

4 Ways Coaching Grows LeadersThe best approach to developing leaders is the one that maximizes their potential as well as their possible impact on the organization. Organizations benefit from the sharpened focus and expanded thought process that individual leaders develop by working closely with a coach, while individual leaders benefit from the exponential growth and targeted development opportunities.

Conversational Intelligence for Coaches and Leaders: Conversational intelligence is “the hardwired ability in all humans to connect, engage, and navigate with others.” In other words, it is “we-centric” leadership–exactly the kind coaches and manager-coaches strive for.

7 Tips for Managers to Become a Better Coach: Every manager has opportunities to incorporate coaching skills into their relationships with employees, even in fields where processes and structures make it challenging.

8 Essential Ingredients for Adopting a Coaching Mindset TodayWith clear direction and guidance from a coach, the coachee will be able to solve his or her own problems and broaden his or her thought processes. Adopting a coaching mindset will facilitate the coachee's learning and reflection.

3 Coaching Scenarios in the Workplace Right Now: Manager-coaches should take advantage of these three opportunities for coaching conversations: a career goals conversation, a performance opportunity, and a performance evaluation.

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“This workshop offered a good look at coaching and how to do so in a leadership role. Too often I do more telling than coaching, and this helped me realize that.”
The Coaching Clinic© 2019, Corporate Coach U International Inc. All rights reserved.